Constellation's Connected Enterprise 2013
October 30 - November 1, 2013 Starting at 8:30 am
The Ritz Carlton Half Moon Bay San Francisco, CA

Welcome to Constellation's Connected Enterprise!

Day 1 Wednesday 10/30

7:00am - 8:30am

Breakfast

Wake up to a hot and hearty west coast breakfast and enjoy the sunrise over Half Moon Bay.

8:30am - 9:00am

Welcome and Blast Off

Constellation's CEO, R "Ray" Wang welcomes you with an overview of the latest trends, a run down of the day's events, and an introduction to your hosts at Connected Enterprise 2013

9:00am - 9:10am

Live Quark: Double Dutch

Live Quarks are action packed 10 minute demos of emerging technologies. The speakers are hand picked to join and are not sponsored. They typically represent startups with tremendous potential.

Lawrence Coburn, the CEO of Double Dutch, kicks off the first Live Quark with the Constellation Connected Enterprise App, powered by Double Dutch!

9:10am - 10:10am

BIG IDEA Keynote #1: Beyond Gamification, The Future of Engagement

Jane McGonigal, Chief Creative Officer, SuperBetter Labs

Jane is a world-renowned designer of alternate reality games (ARGs) — games designed to improve real lives and solve real problems. She is Chief Creative Officer for SuperBetter Labs, and she is the New York Times best-selling author of Reality is Broken: Why Games Make Us Better and How They Can Change the World. Come hear her latest thoughts on the Future of Engagement, where the world is heading and what you can do about it.

10:10am - 11:55am

EXPERIENCES: Immersion

Join your fellow attendees in a series of interactive experiences and immerse yourself in an innovative state of mind.

12:00pm - 1:00pm

Lunch

1:00pm - 1:30pm

MARKET MAKER GALACTIC 1:1: Keynote Interview

John Taschek, SVP Market Strategy, Salesforce.com

Constellation's R "Ray" Wang interviews a market maker executive in a 20 minute action packed session. 5 minute Q&A to follow.

1:30pm - 2:00pm

EXECUTIVE EXCHANGE: Next Generation Customer Experience -- Building Engagement From Experience To Personalization

Moderator:Paul Greenberg, Managing Principal, The 56 Group, LLC
Panelists: Banafesheh Ghassemi, VP, Marketing, CRM and Customer Experience, American Red Cross
Martin Hand, Sr. Vice President, Customer Experience, United Airlines
Eric McKirdy, Global Customer Care Manager, Ask.com
Rich Toohey, Vice President, Rewards Member Experience, Marriott Rewards

Despite the growing complexity of social, mobile, and analog channels customers demand simplicity in their experiences. Consequently, customers don't care what department they talk to for marketing, sales, and service. They expect an organization to act as one entity and their front office experiences to match other experiences regardless of touch point. This customer-centric cohesion requires new paradigms in user experience fueled by social, mobile, and big data technology. Get ready to make the shift as the front office comes the back office, and marketing, sales, customer service, and loyalty form the basis of the new engagement strategy.

2:00pm - 2:30pm

VISIONARIES: Next Generation Customer Experience

Moderator: Elizabeth Herrell, Vice President and Principal Analyst, Constellation Research
Joe Hughes, Managing Director, Accenture
Nikhil Govindaraj, VP Products, Moxie Software
Duke Chung, CMO & Co-Founder, Parature
James Norwood, CMO, Kana

Join industry thought leaders about where they see the future of customer experience

2:30pm - 3:00pm

Solar Flare Stimulant Break

3:00pm - 3:30pm

EXECUTIVE EXCHANGE: Matrix Commerce -- How To Design a Buyer Centric Approach

Moderator: Alex Williams, TechCrunch
Miguel Almeida, Vice President, eCommerce, Walgreens
Phillip Kennedy, Director, Information Technology, PANDORA Jewellry
Trak Lord, Head of US Marketing, Metaio
Sanjib Sahoo, Chief Technology Officer, tradeMONSTER

Matrix Commerce covers the disruptive pressures influencing the commerce paradigm. Commerce faces rapidly changing business models and new payment options that are often misunderstood and poorly integrated. Matrix commerce means the fusing of demand signals and supply chains in an increasingly complex world of buyers seeking frictionless buying experiences. Friction in this new world originates from new regulatory requirements such as sustainability, taxation, and privacy. As the world revolves around the buyer, channels, demand signals, supply chains, payment options, enablers, and big data will converge to create what Constellation coined in 2011 as Matrix Commerce. Matrix Commerce spans across disciplines as people, process, and technologies continue to transform today's commerce models.

3:30pm - 4:00pm

VISIONARIES: Matrix Commerce

Moderator: R "Ray" Wang, Chairman and Principal Analyst, Constellation Research
Andrew Lloyd, General Manager of Commerce, Netsuite
Jason Maynard, Managing Director and Software Analyst, Wells Fargo
Michael Ni, CMO, Avangate

Join industry thought leaders about where they see the future of matrix commerce

4:00pm - 4:15pm

CR TALKS: Purposeful Collaboration

Alan Lepofsky, Vice President and Principal Analyst, Constellation Research

In-depth talks by Constellation's Analysts, Orbit Members, and Board of Advisors

4:15pm - 4:30pm

CR TALKS: Teamability in Action

Dr. Janice Presser CEO, The Gabriel Institute

In-depth talks by Constellation's Analysts, Orbit Members, and Board of Advisors

4:30pm - 5:00pm

EXECUTIVE EXCHANGE: Data to Decisions -- Practical Approaches To Turning Insights Into Action

Moderator: Rachael King, Wall Street Journal
Scott McKinley Executive Vice President, Innovation, Nielsen
Oswaldo Mestre, Director of Citizen Services,City of Buffalo
Adam Sold, Head Sales and Business Ops Programs, Dolby Labs

Data to Decisions examines the enablement of data-driven decisions across the entire organization. Holistic, data-informed decisions require a multi-disciplinary approach that incorporates performance monitoring with traditional business intelligence technologies. Don't get swept up in the big data hype. Gather key insights from your data, transform insights into actionable information, and then make the right decisions. Is your organization be ready to tap into this insight? Do you have the right big data business models?

5:00pm - 5:30pm

VISIONARIES: Data to Decisions

Moderator: Bruce Daley, Vice President and Principal Analyst, Constellation Research
Dr. Dave Schrader, Director, Teradata
Chris Selland, Vice President of Marketing, HP Vertica
Kenneth Wincko, VP Global Product Solutions, Dun &Bradstreet

Join industry thought leaders about where they see the future of data to decisions.

5:30pm - 5:45pm

Live Quark: SharpCloud

Sarim Kahn, Co-founder, SharpCloud

Join SharpCloud as they show you how to quickly and easily create very visual experiences to communicate your story more effectively. Stories help you communicate the big picture, but allow you to drill down to detail where necessary. Use videos, images and presentations to bring your stories to life. You can also include timelines, relationships or virtual 3d worlds to really make you stand out from the crowd. Each story is a private space that allows you to get much closer to your audience. We'll notify you as soon as people look at your story, you can take them on a guided tour or ask them to comment or vote to create much stickier client relationships.

7:00pm - 10:00pm

DINNER GALA: The Constellation SuperNova Awards

The Constellation SuperNova Awards celebrate and recognize leaders and teams who have overcome the odds to successfully apply emerging and disruptive technologies for their organizations. Join the 2013 SuperNova Award semifinalists, 2012 Award winners, and Constellation analysts to celebrate the achievements of the SuperNova Award competitors at this elegant awards ceremony dinner. The winners of the 2013 SuperNova Awards will be announced live, on stage by Constellation analysts.

Day 2 Thursday 10/31

7:00am - 8:00am

Breakfast

Rise and shine, as we get ready for an action packed day with a hearty and hot breakfast.

8:00am - 9:00am

BIG IDEA Keynote #2: Standing on The Sun, The Future of Capitalism

Chris Meyer, Founder, Nerve LLC

For half a century the US has sat at the center of the global economic system, and Western-style capitalism has dominated. Now, it's no secret that the center of gravity is shifting. The advanced economies that in 2000 consumed 75% of the world's output will, by 2050, consume just 32%. Meanwhile, the emerging economies of the world--Brazil, India, China, and others--will surge forward. As these fast-growing, low-income economies mature, will they adopt the practices of the old guard? Or will they make their own way, and create the next prevailing version of capitalism? What new opportunities will that create for firms around the world?

    Hear from Chris how:
  • The obsession with return on equity gives way to more broad-based measurements of success.
  • Adam Smith's invisible hand of the market is redeemed by the "invisible handshake" of collaborative networks.
  • Businesses take ownership of the impacts they now call "externalities."

Those who need to understand the emerging shape of global capitalism will benefit from Standing on the Sun.

9:00am - 9:30am

MARKET MAKER GALACTIC 1:1: Keynote Interview

Alistair Rennie, General Manager IBM Collaboration Solutions, SWG

Constellation's R "Ray" Wang interviews a market maker executive in a 20 minute action packed session. 5 minute Q&A to follow

9:30am - 10:00am

EXECUTIVE EXCHANGE: Consumerization of Technology -- How to Achieve Balance between Business and IT

Moderator: Stephen Wilson, Vice President and Principal Analyst, Constellation Research
Tom Cochran, Chief Technology Officer, Atlantic Media
Krissy Espindola, Director KM & Social Customer Support, T-Mobile
Brian Katz, Director, Head of Mobile Innovation, Sanofi Pharmaceuticals
George Orlov, Chief Architect, DMG Information

Consumerization of IT & The New C-suite examines the policies, technologies, and collaboration frameworks required to balance the speed of technology adoption with the security and scalability requirements of IT. With business seeking solutions that are simple, scalable, and sexy, line of business leaders who make technology decisions also must consider the safety, security, and sustainability of those technology decisions.

10:00am - 10:15am

CR TALKS: The Future of Human API

Richie Etwaru, Group Vice President, Cegedim

In-depth talks by Constellation's Analysts, Orbit Members, and Board of Advisors

10:15am - 10:30am

Solar Flare Stimulant Break

10:30am - 11:00am

EXECUTIVE EXCHANGE: Technology Optimization and Innovation -- Having Your Cake and Eating It

Moderator: Frank Scavo, Vice President and Principal Analyst, Constellation Research
Dr. Nejib Ben-Khedher, Senior Vice President - Business Technology Solutions, Emirates Group IT
Frankie James, PhD, Managing Director, Silicon Valley Advanced Technology Office, General Motors
John Kreul, Vice President, Chief Information Officer, Bemis Company
Andy Schlei, Vice President, Information Technology, Sony Pictures Entertainment

Technology Optimization & Innovation advises CIOs seeking to invest in innovation and strategic advantage while optimizing the cost of providing ongoing support. New economic realities and shrinking IT budgets necessitate that IT organizations become better at justifying new projects, more efficient in delivering IT services, and smarter in adopting new technologies that can deliver business value while reducing costs. Organizations must work together to optimize the cost reduction that funds innovation, and learn how to balance the needs of business with the responsibilities of IT.

11:00am - 11:30am

VISIONARIES: Technology Optimization and Innovation

Moderator: Chrissy Farr, VentureBeat
Jason Blessing CEO, Plex Systems
Chris Morace, Chief Strategy Officer, Jive
Lanny Cohen, GLOBAL CTO, CapGemini

Join industry thought leaders about where they see the future of technology optimization and innovation

11:30am - 12:00pm

MARKET MAKER GALACTIC 1:1: Keynote Interview

Charles Phillips, CEO, Infor

Constellation's R "Ray" Wang interviews a market maker executive in a 20 minute action packed session. 5 minute Q&A to follow

12:00pm - 12:15pm

Live Quark: SparksFly

David Bankston, President and CEO, Sparksfly Technologies

Live Quarks are action packed 10 minute demos of emerging technologies. The speakers are hand picked to join and are not sponsored. They typically represent startups with tremendous potential.

Sparks are undiscovered things to learn and benefit from within all of the data from the social networks and habits we participate in every day including watching stuff, reading stuff, searching for stuff, sharing, shopping, communication, etc.  But when each of these data filled things comes together with anotherone, a new set of possibilities or "sparks" are given off.  

Sparksfly helps people organize friends, family, work associates, former classmates, colleagues, former colleagues, softballteam, class mates, etc. into the routines that fit you best.  Experiencing your apps working at the same time within your routines instead of opening one and closing another makes life a lot easier.  But that's just a smarter way to use your mobile device in your life.  The real power of SparksFly is the new things you gain from the data if all if your mobile tools and apps working together.   Your daily routines, killer new mobile experience bringing together all your tools andapps, and the sparks your get from the data of all if it working together.  When the things you do and love come together, we like to say, "SparksFly."

12:30pm - 1:30pm

Lunch

1:30pm - 2:00pm

EXECUTIVE EXCHANGE: Future of Work -- Planning for Five Generations of Workers

Moderator: Alan Lepofsky, Vice President and Principal Analyst, Constellation Research
Jay Grant, Secretary General, InterPortPolice
Greg Hicks, Director of IT, Innovation R&D, UnitedHealth Group
Tracy Ting, Vice President, HR and Compensation, Varian Medical

The Future of Work analyzes the confluence of technological, demographical and cultural trends challenging the traditional paradigm of work. Where we work, when we work, how we work, what we work on, and why we work have dramatically shifted. How do we apply our knowledge to utilize workplace trends to create an engaged, empowered and efficient workforce. The Future of Work is Collaborative, Social, Mobile, and Remote.

2:00pm - 2:30pm

VISIONARIES: Future of Work

Moderator: Holger Mueller, Vice President and Principal Analyst, Constellation Research
Patanjali Chary, Vice President, User Experience, Ultimate Software
Jason Corsello, Chief Strategy Officer, Cornerstone on Demand
Chris Leone, SVP HCM Cloud Services, Oracle
Alan Rottenberg, Ceridian

Join industry thought leaders about where they see the future of work

2:30pm - 3:00pm

Being A CIO in Silicon Valley Panel - What happens when everyone thinks they are an expert

Moderator: Justin Fox, Executive Editor, New York, Harvard Business Review
Ramon Baez, SVP and CIO, HP
Paul Chapman , VP of Information Technology, VMWare
Ben Haines, VP IT/Chief Information Officer, Box
Jay Vijayan, CIO, Tesla Motors

3:00pm - 3:15pm

Live Quarks: Little Bird

Marshall Kirkpatrick , CEO, Little Bird

Live Quarks are action packed 10 minute demos of emerging technologies. The speakers are hand picked to join and are not sponsored. They typically represent startups with tremendous potential.

3:15pm - 3:30pm

Solar Flare Stimulant Break

3:30pm - 4:30pm

Big Ideas Forum: Five Ideas in the Art of the Possible

1. Ensuring Privacy Remains a Right Not a Luxury in a Digital World - Moderated by Steve Wilson
2. Sustainable Solutions in a World of Cheap Energy - Moderated by Joseph di Paolantonio
3. Bridging the Global STEM Divide - Moderated by Chris Meyer
4. Debunking the Sharing Economy: How to Prosper and Do Good - Moderated by R "Ray" Wang
5. Enabling the Future of Work through the Employees you have today - Moderated by Annalie Killian

Note: topics may change between now and the event based on your input.

We'll break off into five rooms and reconvene with our solutions and proposals. Constellation will then publish the results as an open sourced paper highlighting the insights.

4:30pm - 5:30pm

Big Ideas Forum: Sharing

7:00pm - 10:00pm

DINNER GALA: Constellation's Cosmic Feast and Hallowe'en Bash

Immerse yourself in a feast for the five senses with views of a Pacific sunset, gourmet cuisine, and cosmic entertainment. Get engaged, riveted, and inspired

10:00pm - 12:00am

NightCap

Day 3 Friday 11/01

7:00am - 8:00am

Breakfast

Rise and shine, as we get ready for an action packed day with a hearty and hot breakfast.

8:00am - 9:00am

BIG IDEA Keynote #3:

Tim Sullivan, Editorial Director, Harvard Business Review

9:00am - 9:30am

MARKET MAKER GALACTIC 1:1: Keynote Interview

Shawn Price, President, SuccessFactors, SAP Cloud

9:30am - 10:00am

EXECUTIVE EXCHANGE: Digital Marketing -- Balancing the CMO with the Chief Digital Officer

Moderator: Peter Delevett, San Jose Mercury News
Pierre Bourbonniere Head of Marketing, La Société de transport de Montréal (STM)
Michael Lacarozza SVP Enterprise Marketing, Wells Fargo
Brace Rennels, Director, Community Strategy, EMC

The C-suite is realizing the futility of remaining analog in a digital world. CMOs can no longer live in the campaign to lead process – CMOs must also involve themselves in big data and analytics, social and community building, reputation, and loyalty. The future is real time convergence and its name is digital. Learn how organizations will make the shift as they straddle the analog and digital world. Understand the success stories and the lessons learned as leaders must work in an evolving paradigm. Whether your organziation leads the way, serves as a fast follower, or cautiously adopts the new marketing paradigms, Digital Marketing Transformation will share with you the insights that matter as the CMO evolves into a Chief Digital Officer

10:00am - 10:30am

VISIONARIES: Digital Marketing

Moderator: Gavin Heaton, Vice President and Principal Analyst, Constellation Research
Stephan Dietrich, Vice President, Adobe Campaign Americas, Digital Marketing Business Unit
Jujhar Singh, GM of Program Management CRM, Microsoft Dynamics CRM
George Wright, SVP and GM, Infor

Join industry thought leaders about where they see the future of digital marketing

10:30am - 11:00am

EXECUTIVE EXCHANGE: Customer Centricity

Moderator: Gavin Heaton, Vice President and Principal Analyst, Constellation Research
Lina Gallardo, Director, Product Management Group Markets, Blue Cross and Blue Shield of Minnesota
Lauren Klein, Social Business Strategist, Hitachi Data Systems
Philippe Vayssac, Customer Interaction Project Owner, Groupama Rhône Alpes Auvergne

11:00am - 11:30am

VISIONARIES: The Connected World -- Convergence of the Internet of Things, Machine to Machine (M2M), Software Defined Everything

Moderator: Joseph A. di Paolantonio, Vice President and Principal Analyst, Constellation Research
Matt Baker, Executive Director of Enterprise Strategy Dell's Enterprise Solutions Group
Jonathan Ballon, Chief Strategy Officer, GE Software
Marc Shedroff Vice President, Samsung
Kurt Buechler, SVP, Streetline

11:30am - 12:00pm

CLOSING REMARKS:

Join the Constellation team as we summarize learnings from CCE 2013 and invite you to join us in our Client Research panels and CCE 2014.

12:00pm - 1:00pm

Lunch

12:00pm - 5:00pm

Golf Tournament/Spa/Leisure Activities

Close out the event and join us for a friendly best ball golf tournament or enjoy some time alone at the award winning Ritz Carlton spa.

Hackers and Duffers Best Ball Tourney
Set against dramatic cliffs overlooking the Pacific Ocean, Half Moon Bay Golf Links features 36 holes of championship golf. Since 1973 avid golfers have been returning to this incomparable setting, enjoying the variety of play offered by our two award winning courses, The Ocean and The Old.

Half Moon Bay has been home to Costanoan Indians, Spanish explorers, and Canadian rumrunners from the days of Prohibition. Modern-day Half Moon Bay is known for fields of pumpkins and artichokes, but it keeps the spirit alive with the legendary Mavericks and the idyllic natural beauty that makes today's explorers want to stay.

Join the Constellation team for the 7th annual Hackers and Duffers Best Ball Tourney. The Tourney began in 1999 and was resurrected in 2011 to bring together both scratch golfers and weekend warriors in a friendly best ball tournament. The goal - do not get kicked off the golf court or tip a cart. Prizes will include longest drive, closest to the whole, and most improved golfer.

The Spa at the Ritz Carlton
Perched atop a scenic Northern California bluff with sweeping coastal vistas, this luxurious spa resort provides the perfect setting for renewal or reflection – just 23 miles southwest of the SF airport. Allow the healing power of the Northern California coastline to ease away tension and leave your body and mind feeling thoroughly refreshed. First, we make the world revolve around you. Then we gently slow it down.

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